Refund & Cancellation

Flowser offers a free tier (with points for the courseware economy) and a paid Pro subscription that unlocks additional features.

In-service points are the single balance used across Flowser for the courseware economy and for AI generation. You can buy points (via a Pro subscription, which grants a monthly allowance, or via one-time add-on packs), and we may also grant promotional points. Points cannot be withdrawn or exchanged for cash, and points you use are not refundable.

Pro is a monthly plan at $9.9/month. Subscriptions renew automatically at the end of each billing period until cancelled.

Payments are processed by our payment provider (a merchant-of-record service), which handles the transaction, taxes, and billing. Your card details are processed by it and its payment partners; we do not store your card number.

You can cancel at any time from the subscription management portal (“Manage subscription” in your account) or by contacting us. Cancellation takes effect at the end of the current paid period — you keep access until that date.

Cancellation stops future automatic renewals. It does not refund the current period.

Because Pro is a paid subscription, refunds are generally not available for a billing period that has already started.

Refund requests are reviewed case by case. You may qualify for a refund if you were charged by mistake or if we fail to provide the service you paid for, at which point we may offer a refund or other remedy.

Refunds, where approved, are issued by our payment provider to the payment method used for the purchase.

Points are the in-service balance used for courseware and AI generation. You can buy them (via a Pro subscription that grants a monthly allowance, or via one-time add-on packs), and we may also grant promotional points (for example on sign-up or daily login).

Points cannot be withdrawn or exchanged for cash, and they are not a currency, stored-value card, or e-money. For reference, points are valued at RMB 0.01 each, but this value cannot be cashed out. Points you spend (for example on AI generation or courseware) are consumed and are not refundable.

Each AI generation consumes points from your balance based on the model’s actual token usage (charged per model call, rounded up). If your balance is too low to start a generation, generation is blocked until you add more points. The rates are set by us and may change; refunds of used points are not available.

If a subscription is cancelled or refunded, points that were granted by it may be adjusted; once spent they are not refundable. Unused points are not redeemable for cash.

One-time purchases of published courseware (paid with in-service points, not cash) are also non-refundable, as the points are consumed.

Email [email protected] with the email address you use on Flowser and a description of the issue. Refunds, where applicable, are issued by our payment provider through the payment method used for the purchase.

We may update this policy as the product or law changes. The “Last updated” date at the top will change. Continued use of the subscription after an update means you accept the revised policy.

General and refund requests: [email protected]. Privacy requests: [email protected]. Website: https://flowser.net.